In the case of a faulty clasp due to manufacturer defects we will replace for free! The following are valid as a manufacturer defect.
- spring clasp breaking
- Chain disconnecting from the clasp/jump ring
- Chain breaking in the middle without force being applied to it (no stretched links)
Items that qualify will be repaired free of charge.
Our repair doesn't cover items that were broken with force, such as accidentally pulling on the chain and breaking it. If your item doesn't qualify for the repair, we may be able to repair it for a small fee. One Time Repair
International customers requesting a repair will be subject to pay all repair fees, shipping costs and any applicable duties and taxes.
If your jewelry needs repair, please contact us at firstname.lastname@example.org for repair instructions. Include your name, address, phone number, email address, order number and note the reason for repair. Please allow 3-4 weeks for all repairs.